Excellent customer service

I was promised that on the 14th February they’ll send a technician to come help fix the black box on the pole outside the house since it was knocked over by the weather and rain. It’s 11AM and still no technical employee to come assist me, as I’ve been without Wi-Fi for over 3 days. I called tried chatting to an agent but had to wait for 35 mins no response, but as soon as I “END-CHAT” and talk to a sales employee they quickly rep**** even promoting if I was “requesting a sales call?”. The employee Sinazo said they will call me if they’re available and I proceed to cancel the request. They still haven’t given me feedback on the issue of reconnecting my internet as month end they will still want their money in full unfortunately.