Excellent customer experience!

I'm a longstanding customer of Webafrica. Their service has always been average until they introduced the WhatsApp bot, which took their customer service to an all-time low. However this has all changed now. This week I decided to cancel my service with WebAfrica and go with another SP who offered a more affordable package. I then received a call from WebAfrica's retention specialist, Heinrich Dourie who blew me away with his excellent customer service! He could match and better the opposition's package for me on the spot. For me this meant saving money as well as no downtime between changing SPs . So of course I accepted. Heinrich is definitely an asset to that department. He is charismatic, tech savvy, has great people skills and tons of patience and he will not rest until he has found a solution for the customer. I mentioned to him that we have slow internet connectivity at times during the day or night. He sent my complaint through to their tech department and today I got a call from Gary Nero - again what an amazing interaction with him. He patiently listened to my explanation of our issue and changed the frequency on our router remotely which immediately improved our internet speed. He was friendly, knowledgeable and a problem solver on the spot. What a great experience. Well done to these amazing guys who are the reason why I give WebAfrica a 5 star rating!