TR
Thiagan R

1 reviews | Active since Apr 2015

13 Feb 2018, 16:44

Excellent Customer Care

So, I have been with other service providers with regards to my internet and all I can say is that with WebAfrica, you may be a number on their system, but when it comes to actually helping their clients out, they really do go out of their way.

I am a photographer, and believe me, it is not easy. I was unable to pay my internet bill the the month of Jan, and I spoke to this awesome chick, Monique (hope I got the spelling of her name correct). Not only did she listen to what I had to say, but she actually went beyond her duty, got a hold of the guy handling my account, called me back within 20min and managed to get me an extension for my payment till the 26 of Feb.

THANK YOU MONIQUE & WEB AFRICA. As a small business, I really do appreciate what you guys do and I will NEVER use another ISP... You Guys ROCK...!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :-)

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Replies (1)
Webafrica
Webafrica's reply14 Feb 2018, 12:05
Official

Hello Thiagan

Thank you so much for this - we are doing our hello peter 5 star rating victory dance because of your most valued awesome words

This means more than you realise - accreditation has been provided to Monique - she cannot stop smiling in appreciate of your efforts

Again thank you

Have a lovely day

Webafrica