T
ThilorNaidooPhysio
1 reviews | Active since Sept 2024
31 Mar 2026, 09:06
Everything works well automatically
Everything works well automatically. However their contact is remote through web chat with 3 agents online at any one time. Have all your details written infront of you before attempting the chat because while u scrolling through your phone to retrieve number's, the chat agent has left the chat. It's a painful slow process doing policy changes. So rather email. Thankfully technical support is fast. Phoning takes an hour and hakf but u have to stay in the line. Seems only one person working there.
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Webafrica's replyOfficial
31 Mar 2026, 09:28 Hi ThilorNaidooPhysio. Thank you for sharing your feedback. We’re glad to hear that your service is running smoothly and that our technical support team has been able to assist quickly. We also appreciate your observations regarding chat and policy updates — these insights help us identify opportunities to improve the experience and reduce wait times. For policy changes and detailed updates, emailing our team can be a faster and more efficient way to ensure all your information is captured accurately. We’re here to support you every step of the way.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply31 Mar 2026, 09:28
Official
Hi ThilorNaidooPhysio. Thank you for sharing your feedback. We’re glad to hear that your service is running smoothly and that our technical support team has been able to assist quickly. We also appreciate your observations regarding chat and policy updates — these insights help us identify opportunities to improve the experience and reduce wait times. For policy changes and detailed updates, emailing our team can be a faster and more efficient way to ensure all your information is captured accurately. We’re here to support you every step of the way.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Best regards,