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1 reviews | Active since Jun 2026
11 Jun 2026, 09:29
Even though support ...
Even though support agents respons reasonable quick...No direct contact can be made to them (call/landline) & 24-48 hours is too long to wait for an issue to be resolved especially if you're a student in need of wifi service during exam season
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Webafrica's replyOfficial
11 Jun 2026, 09:53Hi Atlegang,
Thank you for taking the time to share such detailed feedback. It's encouraging to hear that you’ve experienced reasonably quick responses from our support agents, as prompt assistance is an important part of our service. At the same time, we understand your concerns around the lack of direct voice contact and the impact that longer resolution times can have, especially in situations where reliable connectivity is critical, such as during exam periods.
Feedback like yours is important in helping us understand where the experience can be strengthened, particularly around accessibility and turnaround times for urgent support needs.
We're committed to continuously improving the way we support our customers and look forward to delivering a more seamless and responsive experience going forward.
Warm regards,
The Webafrica Crew
Thank you for taking the time to share such detailed feedback. It's encouraging to hear that you’ve experienced reasonably quick responses from our support agents, as prompt assistance is an important part of our service. At the same time, we understand your concerns around the lack of direct voice contact and the impact that longer resolution times can have, especially in situations where reliable connectivity is critical, such as during exam periods.
Feedback like yours is important in helping us understand where the experience can be strengthened, particularly around accessibility and turnaround times for urgent support needs.
We're committed to continuously improving the way we support our customers and look forward to delivering a more seamless and responsive experience going forward.
Warm regards,
The Webafrica Crew
Best regards,
Webafrica's reply11 Jun 2026, 09:53
Official
Hi Atlegang,
Thank you for taking the time to share such detailed feedback. It's encouraging to hear that you’ve experienced reasonably quick responses from our support agents, as prompt assistance is an important part of our service. At the same time, we understand your concerns around the lack of direct voice contact and the impact that longer resolution times can have, especially in situations where reliable connectivity is critical, such as during exam periods.
Feedback like yours is important in helping us understand where the experience can be strengthened, particularly around accessibility and turnaround times for urgent support needs.
We're committed to continuously improving the way we support our customers and look forward to delivering a more seamless and responsive experience going forward.
Warm regards,
The Webafrica Crew
Thank you for taking the time to share such detailed feedback. It's encouraging to hear that you’ve experienced reasonably quick responses from our support agents, as prompt assistance is an important part of our service. At the same time, we understand your concerns around the lack of direct voice contact and the impact that longer resolution times can have, especially in situations where reliable connectivity is critical, such as during exam periods.
Feedback like yours is important in helping us understand where the experience can be strengthened, particularly around accessibility and turnaround times for urgent support needs.
We're committed to continuously improving the way we support our customers and look forward to delivering a more seamless and responsive experience going forward.
Warm regards,
The Webafrica Crew
Best regards,