Erratic network and Non-existent Support

I've been experiencing slow download speeds last night on my capped account which should never be throttled or shaped in any way.<br> I followed the process and logged a ticket providing some basic information to the support desk, hoping that they would call me to assist or ask for more information.<br> <br> This morning, I noted that the speeds were a lot faster, until a few minutes ago, now I'm back to where I started.<br> <br> So I've logged a call, your network is extremely erratic, and I cannot get even an email from your support desk to investigate further.<br> I was looking at upgrading to a business Account, but if you cannot administrate your end user accounts efficiently, this would be an exercise in futility to expect more from any other account.<br> <br> I've been happy with your network thus far, and due to my network skill level, I do not engage your support desk unless it is really necessary to. However, when I do attempt to engage with them, I expect a response.<br> <br> This is not the first time this has occurred, and this is disgusting service.<br>