Endless Cancellation Delays, Billing Errors and Credit Record Damage

I have had an extremely frustrating and stressful experience with Webafrica.

My cancellation request was submitted in May 2025, yet it was repeatedly delayed, escalated, and never properly finalised. Communication is limited to WhatsApp only, which means you are forced to type out the full history of your problem again and again, with no accountability or follow-up.

Despite settling amounts requested and providing proof of payment, Webafrica failed to reflect a debit of approximately R2 000 on my account. As a result, incorrect “outstanding” amounts were raised, debt collectors were appointed, and this has now affected my credit record — through no fault of my own.

The matter has been “escalated to management” multiple times, but nothing ever gets resolved. I was never informed of any outstanding balance after June 2025, not even when I repeatedly asked about the collection of the router.

This experience has been time-consuming, stressful, and completely unacceptable. I would strongly caution potential customers about the lack of proper support, poor billing controls, and the risk of credit record implications.