EMPTY PROMISES ON REFUNDS

Webafrica has debited a installation fee from my debit incorrectly, after promising me my refund on the 7/8 when it clears in their account, but its now 2 weeks and the refund is still not in my account. They are taking money and not paying it back as they promised. This is poor service and empty promises not being met. They said the refund went through on last week Friday, and when I phoned that was not true. The billing department cant help in any way because the finance departmnt don't take phone calls only emails, but all their responded are lies. This is such a big disappointment especially because I had no issues with the internet it self.