Emails Ignored

<p>I have been trying to upgrade to fibre in my house since early September. Each time I send a request, I get sent a message saying it is going to their "operations team" after which I hear nothing back. I have done this about 4 times so far until I eventually got very frustrated and told the last lady who rep**** to send me her supervisor’s number. This was then ignored for the last week and I have still heard nothing back. I then sent a message to their customer care email to explain my situation and ask for a supervisor number and that was last week - I still have no response. So after 4 months of absolutely no feedback, I am now being ignored completely by both the customer care as well as the lady who I was in contact with. The fact businesses get away with this in 2016 is shocking. I am now using another provider and paying an extra R2000. Remember: you pay for what you get. Rather spend the extra cash and have a decent company look after you. I wouldn't use these guys if they did it for free. DO NOT USE THIS COMPANY.</p> <p> </p>