Elbie

Hi Elbie, it’s clear this experience has been incredibly frustrating for you, especially if it feels like every interaction has fallen short. That’s not the level of service we want anyone to walk away with, and it’s important we take a closer look at what’s been happening here. When feedback comes through like this, it usually means something hasn’t been handled the way it should,  whether it’s the service itself or the support along the way. We’d really like the opportunity to step in, understand exactly where things broke down, and work toward putting it right. If you’re open to it, we’ll make sure this is reviewed properly and that you’re not left in the same position. Your experience matters, and we want to turn this around into something far more in line with what you should expect from us. Warm regards,
 Webafrica Crew