1 reviews | Active since Apr 2018
EFFIN SLOW.
Lodged a complaint for slow line speed (0.5mb with 1300+ ping) 2 weeks ago. I have had to call them several times to find out whats going and generally get the same answer that the problem is octotel (the line provider) and they are trying to contact them. Infuriated that no one has been able to give me a clear answer what is actually going on and when it might be fixed - I am trying to run a business and upgraded to fibre to make this possible on the basis it would at least be consistent! When you are considering going back to Telkom ADSL, you know things are bad.......
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Best regards,