Efffffing bad service!

Despite notifying Webafrica of our move to a new house a month in advance, we have been without internet for two weeks. Mobile data is costing us a fortune. After spending two weeks talking to their WA agents (sometimes waiting half a day to be answered), we still don't have a resolution. When I had enough and tried to cancel, Webafrica wanted to charge an installation, activation and modem fee (almost R3500) despite the line already being installed at the new premises. I can't even switch to a new ISP. Not only pathetic but ********* as well. If only their service was half as good as their marketing.