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Nolitha N
1 reviews | Active since Oct 2021
12 Sept 2026, 09:39
****ed off customer
i received the ZTE router on Wednesday it has no internet connection I've been trying to vet hold of them since Wednesday to no avail on their whatsapp an live chat app i tried calling several times they droped my call so now what am supposed to to with a router that Han no internet connection that i am paying for
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Webafrica's replyOfficial
14 Sept 2026, 09:07Hi Nolitha,
We understand how disappointing it must have been to receive your new ZTE router and then be unable to get connected to the internet. Getting a new service up and running should be an exciting experience where you feel supported and assisted every step of the way, and we appreciate how frustrating this situation has been.We're pleased to see that the connectivity issue has since been resolved and that the service is now up and running. While we're glad the connection has been restored, we recognise that the overall onboarding and support experience fell short of the standard we aim to provide.Your feedback regarding the difficulty reaching our support teams will be shared with our Service Quality Team for review and improvement. We remain committed to providing a better experience going forward and ensuring that our customers feel heard, supported, and assisted whenever they reach out.Should you need any further assistance, please feel free to continue engaging with us via directe message, and we'll gladly help.
Warm regards,
Webafrica Crew
We understand how disappointing it must have been to receive your new ZTE router and then be unable to get connected to the internet. Getting a new service up and running should be an exciting experience where you feel supported and assisted every step of the way, and we appreciate how frustrating this situation has been.We're pleased to see that the connectivity issue has since been resolved and that the service is now up and running. While we're glad the connection has been restored, we recognise that the overall onboarding and support experience fell short of the standard we aim to provide.Your feedback regarding the difficulty reaching our support teams will be shared with our Service Quality Team for review and improvement. We remain committed to providing a better experience going forward and ensuring that our customers feel heard, supported, and assisted whenever they reach out.Should you need any further assistance, please feel free to continue engaging with us via directe message, and we'll gladly help.
Warm regards,
Webafrica Crew
Webafrica's reply14 Sept 2026, 09:07
Official
Hi Nolitha,
We understand how disappointing it must have been to receive your new ZTE router and then be unable to get connected to the internet. Getting a new service up and running should be an exciting experience where you feel supported and assisted every step of the way, and we appreciate how frustrating this situation has been.We're pleased to see that the connectivity issue has since been resolved and that the service is now up and running. While we're glad the connection has been restored, we recognise that the overall onboarding and support experience fell short of the standard we aim to provide.Your feedback regarding the difficulty reaching our support teams will be shared with our Service Quality Team for review and improvement. We remain committed to providing a better experience going forward and ensuring that our customers feel heard, supported, and assisted whenever they reach out.Should you need any further assistance, please feel free to continue engaging with us via directe message, and we'll gladly help.
Warm regards,
Webafrica Crew
We understand how disappointing it must have been to receive your new ZTE router and then be unable to get connected to the internet. Getting a new service up and running should be an exciting experience where you feel supported and assisted every step of the way, and we appreciate how frustrating this situation has been.We're pleased to see that the connectivity issue has since been resolved and that the service is now up and running. While we're glad the connection has been restored, we recognise that the overall onboarding and support experience fell short of the standard we aim to provide.Your feedback regarding the difficulty reaching our support teams will be shared with our Service Quality Team for review and improvement. We remain committed to providing a better experience going forward and ensuring that our customers feel heard, supported, and assisted whenever they reach out.Should you need any further assistance, please feel free to continue engaging with us via directe message, and we'll gladly help.
Warm regards,
Webafrica Crew