OM
Omar M
1 reviews | Active since Apr 2026
27 Aug 2026, 09:11
****ed off client
i have been struggling to get my services connected for 2 weeks now. i was promised to be reconnected ticket ref - BCS-17706 that was given to me and i was informed i would be reconnected within 24-48 hours now my services has been suspended. there was no moving home it was just a change in ONT move. i am very upset with the way i am being handled as a client and i need this issue sorted. the service team and support team cannot assist me when im dealing with them they think this is not serious. i cannot believe i am being treated like this. i think i have dealt with over 10 people since 2 weeks with my matter.
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Webafrica's replyOfficial
27 Aug 2026, 09:26Hi Omar,
We understand how frustrating and upsetting it must be to have spent an extended period trying to get your service connected while having to engage with multiple teams and explain the situation repeatedly. Feeling unheard and unsupported during a move is certainly not the standard of service we strive to provide.We would like to gain some clarity on the matter to ensure we provide the correct assistance. Are we correct in understanding that you have moved to a different unit on the same property and are trying to have the service activated in the new unit?
If so, please send us a direct message via Hello Peter confirming the following:• The full physical address
• The unit number of the previous location
• The unit number of the new locationOnce we have these details, we will be able to review the matter further and assist with the appropriate next steps.
Should you be willing to send through the requested information, we would appreciate the opportunity to investigate further and help get this resolved.
Warm regards,
Webafrica Crew
We understand how frustrating and upsetting it must be to have spent an extended period trying to get your service connected while having to engage with multiple teams and explain the situation repeatedly. Feeling unheard and unsupported during a move is certainly not the standard of service we strive to provide.We would like to gain some clarity on the matter to ensure we provide the correct assistance. Are we correct in understanding that you have moved to a different unit on the same property and are trying to have the service activated in the new unit?
If so, please send us a direct message via Hello Peter confirming the following:• The full physical address
• The unit number of the previous location
• The unit number of the new locationOnce we have these details, we will be able to review the matter further and assist with the appropriate next steps.
Should you be willing to send through the requested information, we would appreciate the opportunity to investigate further and help get this resolved.
Warm regards,
Webafrica Crew
Webafrica's reply27 Aug 2026, 09:26
Official
Hi Omar,
We understand how frustrating and upsetting it must be to have spent an extended period trying to get your service connected while having to engage with multiple teams and explain the situation repeatedly. Feeling unheard and unsupported during a move is certainly not the standard of service we strive to provide.We would like to gain some clarity on the matter to ensure we provide the correct assistance. Are we correct in understanding that you have moved to a different unit on the same property and are trying to have the service activated in the new unit?
If so, please send us a direct message via Hello Peter confirming the following:• The full physical address
• The unit number of the previous location
• The unit number of the new locationOnce we have these details, we will be able to review the matter further and assist with the appropriate next steps.
Should you be willing to send through the requested information, we would appreciate the opportunity to investigate further and help get this resolved.
Warm regards,
Webafrica Crew
We understand how frustrating and upsetting it must be to have spent an extended period trying to get your service connected while having to engage with multiple teams and explain the situation repeatedly. Feeling unheard and unsupported during a move is certainly not the standard of service we strive to provide.We would like to gain some clarity on the matter to ensure we provide the correct assistance. Are we correct in understanding that you have moved to a different unit on the same property and are trying to have the service activated in the new unit?
If so, please send us a direct message via Hello Peter confirming the following:• The full physical address
• The unit number of the previous location
• The unit number of the new locationOnce we have these details, we will be able to review the matter further and assist with the appropriate next steps.
Should you be willing to send through the requested information, we would appreciate the opportunity to investigate further and help get this resolved.
Warm regards,
Webafrica Crew