Dysfunctional Support & Feedback

On 1 October 2015 I checked in with WebAfrica concerning them managing my ADSL line. I did this because Telkom was still charging me line rental even after I submitted a request with WebAfrica to take over the management of my ADSL line. I went to Telkom to enquire about the charges with which they informed me that WebAfrica never requested any line transferal from them. So I asked WebAfrica for an update and explanation. They informed me that it was, in fact, an error on their side. I said fine and asked for a refund of the payments that I've been making to WebAfrica for them managing my line rental. In other words, I was paying them for a service that wasn't happening. On 5 October 2015 Ruan ensured me that all is in order and that he has requested the funds to be returned to me. On 25 October, I checked in again for an update. It was like submitting a brand new request