BS
Belinda S
1 reviews | Active since May 2026
15 May 2026, 15:36
Dysfunctional support department
The sales team and the service, once it is working are both good. Unfortunatly there is no support team to back you up. You cannot speak to a person. It takes a full day to get a reply on the chat only to be transferred to a different department. It takes weeks of this to get a support agent who actually knows what is going on and can assist you. I have no idea how Webafrica remains in business. The support model is an absolute fail
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Webafrica's replyOfficial
15 May 2026, 15:58Hi Belinda,
When the service itself works well but getting help becomes a drawn‑out and confusing process, it can quickly erode confidence and leave you feeling unsupported. We understand how frustrating it is to spend days being transferred between departments before finding someone who can actually assist, and that’s not how support should feel.
We genuinely appreciate you raising this. Your feedback around the support model and chat response times will be shared with our Service Quality Team for review, as improving accessibility and clarity is an important focus for us.
If you still require assistance or would like us to take a closer look at a specific issue, please feel free to send us a direct message on Hello Peter with a brief description of what you need help with. We’re here to assist.
Warm regards,
Webafrica Crew
When the service itself works well but getting help becomes a drawn‑out and confusing process, it can quickly erode confidence and leave you feeling unsupported. We understand how frustrating it is to spend days being transferred between departments before finding someone who can actually assist, and that’s not how support should feel.
We genuinely appreciate you raising this. Your feedback around the support model and chat response times will be shared with our Service Quality Team for review, as improving accessibility and clarity is an important focus for us.
If you still require assistance or would like us to take a closer look at a specific issue, please feel free to send us a direct message on Hello Peter with a brief description of what you need help with. We’re here to assist.
Warm regards,
Webafrica Crew
Best regards,
Webafrica's reply15 May 2026, 15:58
Official
Hi Belinda,
When the service itself works well but getting help becomes a drawn‑out and confusing process, it can quickly erode confidence and leave you feeling unsupported. We understand how frustrating it is to spend days being transferred between departments before finding someone who can actually assist, and that’s not how support should feel.
We genuinely appreciate you raising this. Your feedback around the support model and chat response times will be shared with our Service Quality Team for review, as improving accessibility and clarity is an important focus for us.
If you still require assistance or would like us to take a closer look at a specific issue, please feel free to send us a direct message on Hello Peter with a brief description of what you need help with. We’re here to assist.
Warm regards,
Webafrica Crew
When the service itself works well but getting help becomes a drawn‑out and confusing process, it can quickly erode confidence and leave you feeling unsupported. We understand how frustrating it is to spend days being transferred between departments before finding someone who can actually assist, and that’s not how support should feel.
We genuinely appreciate you raising this. Your feedback around the support model and chat response times will be shared with our Service Quality Team for review, as improving accessibility and clarity is an important focus for us.
If you still require assistance or would like us to take a closer look at a specific issue, please feel free to send us a direct message on Hello Peter with a brief description of what you need help with. We’re here to assist.
Warm regards,
Webafrica Crew
Best regards,