Duplicate billing

Good day

I trust that my e-mail finds you well.

In the month of April, I ordered a device and installation at Web Africa, unfortunately the incorrect address was given, and the device was not delivered.

The driver advised that I need to contact Web Africa and rectified the address as they not able to rectify it. They then returned with the device.

I contacted Web Africa and rectified the address from 29 2nd Street to 19 2nd Street. The device was then delivered and activated.

In the month of May I received a statement for 2 devices, and I received a call from a lady who then advised that she would call me back the following day, needless to say, I never received a call.

I then contacted Web Africa via Whatsapp and was once again promised a call back, with no responds. I got into contact again and was promised that the matter was escalated to a manager with reference number ***, however, to date nobody contacted me.

My account was then debited with R1772.23 on 26 July 2021, I contacted Web Africa to enquire the reason for this debit and spoke to a lady by the name of Mmatabo who was very helpful and advised that the second device was removed and deleted as only 1 device was delivered.

Then on 29 June 2021 another debit of R599 went off my account, I contacted Web Africa again to enquire the reason for this debit, Mmatabo called me and advised she will look into it, to date I did not receive feedback.

I again on 05 August go into contact with a Zenande who also promised me the matter is sorted, however it is still not sorted.

This morning I woke up to a cancelled service and again attempted to get into contact with WebAfrica with no success. I am being transferred from Darryn to Derik and am still waiting for a response.

Zenande promised me an updated statement and the correct amount to pay within 24 hours, guess what, I am still waiting for it.

Please can this matter be resolved as I received another call from your courier company wanting to deliver another device, which I never app**** for.

I only app**** for 1 device and it was delivered and installed at no 19 2nd Ave, Maraisburg, Johannesburg.

The sad part is you can not call WebAfrica