DR
Dusty R
1 reviews | Active since Feb 2010
02 Feb 2015, 10:51
DSL Line Transfer Billing problems
I requested my DSL line to be moved to Web Africa, during this process i confirmed around 5-10 times wheter or not i will be double charged in some way, to which i was told \NO"every single time.<br> <br> All my debit orders has now been deducted and here is what happened with my 10MB line<br> <br> Telkom - R624.50 (DSL)<br> Web Africa - R400.00 (DSL)<br> Web Africa - R258.06 (DSL)<br> <br> I have now paid MORE than double this month for my DSL line.<br> <br> If you want to move... be prepared.<br> <br> I have now lost all faith in Web Africa"
Helpful (0)
Replies (1)0
Replies (1)
Webafrica's replyOfficial
04 Feb 2015, 16:33Hello droberts,
We can understand the confusion and shock when receiving invoices of this nature. Just to provide some clarity on this matter, when a customer moves the line from Telkom to us, there is a billing overlap period that occurs as their billing dates and ours are different. They bill in advance and when the line has been transferred to us, we bill you pro-rata from the time the line is in our care but Telkom will credit you the pro-rata charge on the next invoice for the period that your line was not with them (this is automatically done by their system).
As per your discussion with our ADSL team, our system did incorrectly bill you for an amount of R258.06 and a credit note for that amount is currently reflecting on your account. We would like to apologise for this error, as well, as the rocky start with us and hope that you are happy with the resolution offered. If you are we would like to encourage you to update this post to reflect that is has been resolved.
Regards,
Mkhululi
Online Team
We can understand the confusion and shock when receiving invoices of this nature. Just to provide some clarity on this matter, when a customer moves the line from Telkom to us, there is a billing overlap period that occurs as their billing dates and ours are different. They bill in advance and when the line has been transferred to us, we bill you pro-rata from the time the line is in our care but Telkom will credit you the pro-rata charge on the next invoice for the period that your line was not with them (this is automatically done by their system).
As per your discussion with our ADSL team, our system did incorrectly bill you for an amount of R258.06 and a credit note for that amount is currently reflecting on your account. We would like to apologise for this error, as well, as the rocky start with us and hope that you are happy with the resolution offered. If you are we would like to encourage you to update this post to reflect that is has been resolved.
Regards,
Mkhululi
Online Team
Best regards,
Webafrica's reply04 Feb 2015, 16:33
Official
Hello droberts,
We can understand the confusion and shock when receiving invoices of this nature. Just to provide some clarity on this matter, when a customer moves the line from Telkom to us, there is a billing overlap period that occurs as their billing dates and ours are different. They bill in advance and when the line has been transferred to us, we bill you pro-rata from the time the line is in our care but Telkom will credit you the pro-rata charge on the next invoice for the period that your line was not with them (this is automatically done by their system).
As per your discussion with our ADSL team, our system did incorrectly bill you for an amount of R258.06 and a credit note for that amount is currently reflecting on your account. We would like to apologise for this error, as well, as the rocky start with us and hope that you are happy with the resolution offered. If you are we would like to encourage you to update this post to reflect that is has been resolved.
Regards,
Mkhululi
Online Team
We can understand the confusion and shock when receiving invoices of this nature. Just to provide some clarity on this matter, when a customer moves the line from Telkom to us, there is a billing overlap period that occurs as their billing dates and ours are different. They bill in advance and when the line has been transferred to us, we bill you pro-rata from the time the line is in our care but Telkom will credit you the pro-rata charge on the next invoice for the period that your line was not with them (this is automatically done by their system).
As per your discussion with our ADSL team, our system did incorrectly bill you for an amount of R258.06 and a credit note for that amount is currently reflecting on your account. We would like to apologise for this error, as well, as the rocky start with us and hope that you are happy with the resolution offered. If you are we would like to encourage you to update this post to reflect that is has been resolved.
Regards,
Mkhululi
Online Team
Best regards,