Dreadful Customer Support System

Webafrica, your Whatsapp based support technology is absolutely dreadful.

There is clearly no accountability built in because I have now spoken to my third agent today without any of them even attempting to resolve my problem. There is also obviously no higher level tracking because I have had to explain my problem to every single one of them. I also know that my chat with this third agent will soon time out and my call will be closed once again without my problem being resolved.

I understand that chat bot and web chat based support systems are replacing call centres... but your implementation needs a lot of improvement. At the very least it needs to be linked to a proper ticketing system, where history of a problem can be tracked and performance of the agents can be measured. What you have now is almost comically ineffective.