Dreadful Customer Service

I have noticed the last few attempts of trying to receive any kind of customer service has been lacking to say the least. I am either on the phone for 30 minutes WAITING for someone to pick up and to have the call put down when they say they are busy checking it. Same thing happens if I can get hold of anyone on the online chat support. I create a support ticket which magically vanishes from the system. This is not customer service, I am currently considering moving all my accounts to another service provider that might actually care to assist their customers