Downtime credit

I have been waiting on my downtime credit for losing out on my fibre connection from Vumatel and my ISP is Webafrica. I have been chasing Webafrica for more than 4 weeks now with my credit and the first person who logged it was Lamla M that was on the 30th of July 2025. I then made a follow up on the 31st of July with Anelisa T and said the refund takes 15 days and will get communication via email and I confirmed it to her as well. She advised it will get paid through pay fast and till today nothing has happened. Spoke to Siyabonga Y advised me that they are aware of it I need to wait 24-48 hours and that was on the 6th of August. On the 11th of August I spoke to Baliwe M who had to re log my downtime credit with the reference number because all others mentioned did not add it when they sent it to the financial team. On the 13th of August spoke to Cheslin J and advised me that he/she had expedited my downtime credit to the financial team and I will get feed back the Thursday which was the 14th August but should follow up again the Friday which was the 15th and I didn’t do it so only today I made the follow up only to be told they are still waiting for their financial team. Spoke to Lynette A yesterday and told me that she also escalated it as well with urgency and she assured me that it will get processed and I should be getting feedback by the end of business day which was yesterday the 19th of August. Today I spoke to Jocelyn L and she took a screenshot of the downtime credit that it is still on the pending approval state which I am not happy about and this has been dragging for so long and I as a customer do not feel valued but Webafrica is quick to send out a reminder of when the voucher will expire just like today but it is difficult for them to refund me what is due to me. I asked for their number so that I can have a conversation with them over the phone and Jocelyn said she will get me a callback from the finance team during the course of today. Their customer service and the way they treat their customers is seriously appalling this is not how you treat people that never had an issue with your fibre. But this one time I had an issue it just all dragged just like this refund is due to me that you all do not want to approve I have to keep on chasing you every single day. There is no way for a person to file a complaint with all these people that have mentioned here including the person who deals with the companies finance. They only have a chat which is BS I’m so over Vuma and Webafrica