Double deduction of monthly instalment and disgraceful service.

I have been with #WebAfrica for close on a year now and this month moved premises. All I asked from them was that my service be continued in my new premises where there is an existing line, it simply needed to be activated. So the way I get thanked for my loyalty to #WebAfrica is by them once again lying to me about the time that it would take them to activate my line and then *****ulently deducting a double instalment from my bank account. Every attempt at resolving this matter with #WebAfrica has to date been unsuccessful.