Double-debited and no refund to date.

This is my second 1 star review of WebAfrica. If I could give a **** emoji I would. I was double debited, and WA still has not refunded my money. I app**** for a better price on my package and was told the new price would come into affect 1 Oct. On 5 Sept I was debited the original fee, and on 6 Sept I was debited the new fee. I immediately contacted support. It was a terrible experience. The first agent I spoke too said that I had paid the money in error and it was not their mistake. After speaking to 6 agents from 6 Sept to 18 Sept, they claimed on the 18th that a refund was processed and paid on the 8th of Sept. That money is not in my account. Again speaking to an agent, they made me feel like a ********, demanding I send them my bank statements to prove that I did not get the money. I did this, but they are still "investigating". With each agent I speak to I need to rehash the whole story. Each agency has a different reply. Agent 1 said I paid the money in error, Agent 2 said a refund would take 2 months, Agent 3 said I would not get money in my account, but a credit to my account, Agent 4 said a credit of R130 was app**** to my account, and that from 1 Oct I would may the new fee. Various other agents have been various levels of unhelpful. Once, when I got through to a complaints agent, he said he could not escalate my complaint as their system showed the money had been paid and that the complaint would be declined. So now I must just wait for their "investigation" to finish, and in the meantime, R1029 is in limbo, and I am out of pocket.