Double debit theft, no refunds, pathetic and poor service

This ISP is nothing short of disgusting. Straight out theft. Double debited my account last year August and never got my money back inspite of days and weeks of back and fourth.

This week/month I made a payment to what they say is their corporate account and they disconnected my line saying I need to wait for a refund and then repay. What kind of service is this!!!!

I’ve been on chat to 5-6 different agents all telling me they will log a refund and I will get an email once it’s been submitted.

I’m disappointed in the straight out service!!!!

The line stability and connectivity has been exceptional across time.

But their customer service is beyond pathetic nothing like anything I’ve ever experienced.

Straight out theft and absolutely no customer service.

I will not recommend them to anyone!!!!!!

Their intention is to monetise, *****, rob and ****** their customers, I can’t see it any other way.

Asking them to reconnect my line based on the funds I paid this month to what they saying is their corporate clients is a reasonable request.

And asking for my double debit amount back or even credit note is too a reasonable request.

I’m not asking for more than what’s simply mine.

This is a clear power play of market dominance treating customers so poorly.