double debit ***** your money when you call they drop the line.

i Spoke to guy named Ricardo in the billing department. He kept asking me the same questions about X5 . His incompetence is very clear as well as his Manager. I was double debited R684 and R544 this month. The only amount that is meant to go off is R544, I have no idea where this R684 comes from. When i initally opened an account with you I was charged the 544 and 684 which i understand but now it was done again which is beyond ****ing ridiculous the MANAGER OR SUPERVISOR THAT IS ON THAT SHIFT TODAY IS ALSO ****ING USELESS AS SHE DROPPED THE LINE . It already takes more than 45 mins to get through your call center and now you have people like them making it so unpleasant and when they cant handle or wrap their head around the issue they drop the line. RIDICULOUS!!!! If i do not get my refund of R684 i will lay a complaint against your company. I will trash you all over every page i can find until this is resolved.

This was debited last month R544 WEB AFRICA 400974*4150 02 OCT So why am i getting a double debit for no reason.