Double Debit-Rude Agent Aphiwe

My services were disconnected in July for non-payment. So I paid for the month of August so I can be activated. Then today I was debitted again and I have been chatting to Aphiwe who clearly does not understand month to month services and tell me they cannot escalate to their team leader, below is what the agent said to me:

Aphiwe: Unfortunately we don't just escalate matters without a solid reason., your matter doesn't have to escalated because its clear and simple

So as a customer my request is not important? Please may I get someone to contact me.

Thanks