Double debit

My account was twice debited the amount of R819 both in January and February 2025 and I brought this matter to Webafrica’s attention on 3 occasions and they kept tossing me around,looks like they have *********** staff in strategic positions. Now they owe me R1638 which they putting the blame on Capitec Bank. The bank cannot do anything as the money is gone and WebAfrica must action refund from their end but they’re holding on to my money without any explanation. They keep on blaming the bank which doesn’t make sense at all. This is ***** because same mistake can’t happen twice. The ombudsman must look into this.