1 reviews | Active since Nov 2010
Double charging me for their own mistake!!!
I am a client of Webafrica and have been enjoying their LTE service for the last while. I move into a new house and Demi Seaton from their call centre contacts me and offers me an upgrade as “fiber is now available” in my area. We agreed to the installation and they continued the process. However, at no point did Demi tell me I had to cancel my LTE service myself - I figured they would do it from their side. So then Webafrica debits me for both fiber and LTE in June and now refuse to credit me for my LTE (unplugged the router and haven’t used the LTE data since the fiber was activated) because “they never received a cancellation request” from me - courtesy of unhelpful and ****y Kabelo.
Funny how backwards this company is...and I think they are pretty much on par with Telkom’s disgraceful level of service. They just want your money at the end of the day.
Useless company and useless staff. Pathetic.
Kabelo Theo **********
Demi Seaton **********
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello Pierre
Thank you so much Sir - most appreciated
Converted Yes (1 to 5)
Regards,
Webafrica
Hello Pierre
Thank you so much Sir - most appreciated
Converted Yes (1 to 5)
Regards,
Webafrica