HH
Henni H
1 reviews | Active since Aug 2012
11 May 2026, 10:44
Double charges for same address
I am very dissatisfied. An account was transferred to my name in January. I requested to downgrade that package, but Webafrica messed up. Instead, they added an additional internet package to my name for the same address., Why in the world would I want 2 internet packages for the same address? The people I chatted to on Whatsapp also couldn't assist.. I had to pay almost R700 for the last 3 months, where I was only supposed to have paid only R319. I demand a refund for the additional package that was charged to my name without my authorization. The fact that I have to wait so long for a response from Webafrica to resolve this is pathetic.
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Replies (3)0
Replies (3)
Webafrica's replyOfficial
11 May 2026, 10:47Hi Henni, we hear how frustrating and unacceptable this situation has been for you, especially with being billed for an additional service you did not request and expecting a simple downgrade to be handled correctly. We also understand your concern around having to pay more than expected over the past few months and the delay in getting clear resolution through support channels. This matter has now been escalated to our cancellations and billing team for urgent review. The concern around the duplicate service and associated charges will be investigated against your account history to ensure everything is properly assessed. Warm regards,
Webafrica Crew
Webafrica Crew
Best regards,
Webafrica's reply11 May 2026, 10:47
Official
Hi Henni, we hear how frustrating and unacceptable this situation has been for you, especially with being billed for an additional service you did not request and expecting a simple downgrade to be handled correctly. We also understand your concern around having to pay more than expected over the past few months and the delay in getting clear resolution through support channels. This matter has now been escalated to our cancellations and billing team for urgent review. The concern around the duplicate service and associated charges will be investigated against your account history to ensure everything is properly assessed. Warm regards,
Webafrica Crew
Webafrica Crew
Best regards,
HH
Henni H's updateReviewer Update
06 Jul 2026, 16:08 I appreciate Webafrica’s acknowledgment of my complaint on 11 May 2026, but despite the promised escalation to the cancellations and billing team, the issue remains unresolved. I have continued to be billed for two internet packages at the same address — one of which was added without my authorization.My invoices clearly show duplicate charges since January 2026, with monthly deductions of around R698 instead of the R319 I agreed to after requesting a downgrade. Even after raising this matter and receiving your reply, the double billing continued through June.This ongoing situation is unacceptable. I expect immediate correction of my account and a full refund for the months I was overcharged. Please confirm when the duplicate service will be removed and when reimbur*****t will be processed.
HH
Henni H's update06 Jul 2026, 16:08
Reviewer Update
I appreciate Webafrica’s acknowledgment of my complaint on 11 May 2026, but despite the promised escalation to the cancellations and billing team, the issue remains unresolved. I have continued to be billed for two internet packages at the same address — one of which was added without my authorization.My invoices clearly show duplicate charges since January 2026, with monthly deductions of around R698 instead of the R319 I agreed to after requesting a downgrade. Even after raising this matter and receiving your reply, the double billing continued through June.This ongoing situation is unacceptable. I expect immediate correction of my account and a full refund for the months I was overcharged. Please confirm when the duplicate service will be removed and when reimbur*****t will be processed.
Webafrica's replyOfficial
06 Jul 2026, 16:41Hi Henni,Thank you for your follow-up. We understand how frustrating this has been, especially after your concern was acknowledged and you're still seeing duplicate charges on your account. We can appreciate how concerning it is to continue being billed for two services when you only requested a downgrade.We can confirm that your query is currently with our Billing and Cancellations Team for investigation. They are reviewing your account history, the duplicate service, and the associated charges to determine the appropriate outcome. Once their investigation has been completed, they will provide feedback regarding the duplicate service and any applicable reimbur*****t.Thank you for your continued patience while this matter is being investigated.Warm regards,
Webafrica Crew
Webafrica Crew
Best regards,
Webafrica's reply06 Jul 2026, 16:41
Official
Hi Henni,Thank you for your follow-up. We understand how frustrating this has been, especially after your concern was acknowledged and you're still seeing duplicate charges on your account. We can appreciate how concerning it is to continue being billed for two services when you only requested a downgrade.We can confirm that your query is currently with our Billing and Cancellations Team for investigation. They are reviewing your account history, the duplicate service, and the associated charges to determine the appropriate outcome. Once their investigation has been completed, they will provide feedback regarding the duplicate service and any applicable reimbur*****t.Thank you for your continued patience while this matter is being investigated.Warm regards,
Webafrica Crew
Webafrica Crew
Best regards,