Double billing error for months

Webaftica has been double billing us for months and then we advised them, they said they cannot see a double billing from their side. (Just shows what a mess their internal procedure is) and asked us for a statement as proof.

We did this and they kept of saying it will credit but never did. We then eventually cancelled and we were continued to be billed, this time only the single billing that they could never pick up.

My husband went to the bank to CHANGE HIS BANK ACCOUNT DETAILS. That worst part is that there is no number to call. You get through to someone on WhatsApp and have to wait for their response

We found out about ISACA served as a middle man and helped us get our money back.

The reason for this review is to let people know what we’ve gone through and how to get it sorted. The ordeal was much worst than what you reading as it messed without our working days, having to WhatsApp Webaftica and send them a statement as proof of billing after every debit. At one point Webaftica claimed to have sent the debit and we had to send bank statement as proof that we did not get refunded as they could not prove that they actually refunded us.

What a mess. I’m glad I’m done with them. Funny thing is the actually WiFi was never an issue.