Double billing ******

Since webafrica does not do what their representatives say, i feel it is fitting to let the whole SA know how bad the service from the webafrica support team is.

First of all... Webafrica upgraded my LTE connection to anmore expensive package without my consent during the CellC migration thing. Now I upgraded from LTE to fibre. The support team ensured me that I will not be double billed via whatsapp and phone call. Note that the support team took 2,5 hours to get back to me via whatsapp (What a joke!). I am being double billed for this month!

Webafrica has horrible customer service. I am cancelling once I can get through to a consultant.

Let this review serve as a warning to potential webafrica clients that the customer service is horrible!!! Rather use another ISP.