Double billing and useless customer service

<p>I contacted customer service a long time ago to tell them that I was switching to Fibre from my existing account. They said they will attend to the query but of course, they only cared about opening up a new account for Fibre and not cancelling the old one, despite me asking them several times about this. Result: after more than a month and three emails to customer service and a certain useless Tarin Solomon, I got double billed, as expected, and my new Fibre account was set up but the old one was not cancelled.</p> <p>Overall, dealing with a bunch of useless customer service people, people who are unwilling to help and people who respond to emails. We will wait a month for the service and then move to the other service provider suggested by Fibrehood. They did tell us NOT to use WebAfrica and we should have listened to them. YOu are just there to rip people off! </p>