Double billed

Attempted to RICA an order for an LTE router, and after many failed attempts, created a ticket to find out what was wrong. After speaking to someone who said I had used the incorrect address, I was still in the process of finding out what documents were accepted for the process when the ticket was closed, and a new order was placed for me without my consent. A further R209 was charged to my credit card, despite me saying I had not authorised the order. I have since tried to get help with the matter, but it seems like Webafrica is perfectly happy to take money without permission, and not provide any service.