Double and tripple billed with no resolution - *****

Like many others, Webafrica double charged me in January 2025, and tripple charged me in February 2025. They claim it is an issue with Capitec and that I need to sort it out with the bank. Capitec are sending me back to the merchant.

The only way to contact Webafrica is via whatsapp chat. I have contacted them three times, each time there was an ******* debit. After initially lying to my face and saying they will process a refund within 5 business days on the first two occurences which I never saw, they now openly refuse to provide a refund. What is concerning is that I removed my Capitec card from their payment page after the second double billing incident on 8 Feb, yet they managed to run another payment against the card on 16 Feb.