Don't waste your time with WebAfrica, pick another internet provider.

Do not make use of Webafrica's products or services. They do not follow through when they say they will "revert back to you". They are hopeless at anything that have to do with refunds. No one in the billing department (and yes, you have to log all your issues via a Whatsapp or email, there is no one you can talk to directly) have the authority to do anything on issues that relates to billing. But they will carry on debiting your bank account without any issue. It is pointless complaining to them because they do not care. I have sent two complain emails, I did not even get acknowledgement email back and it has been over a week.

So go and find another internet provider. It will save you so much headache.