SF
Stephen F

1 reviews | Active since Apr 2015

24 Apr 2023, 19:31

DONT WASTE YOUR MONEY ON WEBAFRICA. THEY HOOK YOU IN AND THEN DONT GIVE A DAMN ABOUT YOU- BUT SNATCH THE MONEY FROM YOUR ACCOUNT.

Utterly atrocious service. When I first joined webafrica, I was impressed with their efficiency because they were still hooking me in. I pay for a 500/100 line but I am not receiving remotely close to what I should be getting. I have spoken, through their terrible whatsapp service, to seven different customer care individuals. Two of them have told me their critical care department will contact me. On both occasions, no one has bothered to contact me. I have had to contact them well after the 48 hours they promise every time. Not once have they bothered to contact me. They snatch my money out the account but the same speed isnt offered when it comes to fixing the problem. Ive been trying to get a solution for two weeks. It would be quicker to join another ISP. I will be going to all social media to warn people about this DISGUSTING SERVICE. What am I paying for?

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