Don't use Webafrica as ISP - worst service ever

Worst service from an ISP ever! Two consistent days, and no internet, and this happens on a monthly basis. And all they do is send a bot via Whatsapp to talk to. If I see the message: "Hi there, Willie-the-bot here... Sorry to have kept you waiting for so long, unfortunately it seems that all our agents are currently busy. I have sent a request to our agents asking them to reach out to you when they’re available again. They’ll reach out via Whatsapp, so please keep an eye out for their message during our office hours. In the meantime, perhaps I can help you with your query? Type 0 to see the main menu."

ONE MORE TIME, I'm going to have a hernia. No one ever gets back to you, and when they do, after an hour of back-and-forth Whatsapp's I get a reference number from the fault logged and when I follow up couple of hours later, they say "sorry, we can't find your reference number on our system" and then the circus starts all over again, having to go through all the options with Willie the Bot to get to the point where we ended - and STILL NO INTERNET.

Please can you get a real live person to answer a phone? They also work only 9-5. What kind of ISP has no 24-hour service? I work with clients across the globe and if my wifi goes off at night in the middle of an important Zoom conference, what am I supposed to do? Wait for the lazy people at Webafrica to stroll into the office and decide if they're in the mood to check their Whatsapp line?

Ludicrous. Bottom line, I'm canceling my service with Webafrica. Advice to anyone else: DON'T USE WEB AFRICA!