DON’T use WebAfrica!!!

I don’t recommend Webafrica As of 10 May 2021, my internet line has been disconnected. The Webafrica “emergency” WhatsApp Live Chat transferred me over 50 times between numerous departments with no solution. I continuously called their customer care line and was left on hold for up to an hour each time with no answer. I followed up every single day so that someone might be able to tell me why I have no internet connection, but NO progress was made. It is 18 May 2021 and I was just informed that Openserve not only deactivated line, but allocated my B number to someone else. Now Webafrica is making me go through the whole process of placing a new order when my line was fully operational and I had already paid for the Month of May. They are expecting me to pay double, for the line I already had as well for the new connection I’m forced to get now, with no compensation or assistance from their side. It is my understanding that internet service providers have become an essential service in light of the pandemic, as most people are now working remotely. I have been offline for a week and I ’ve been told in a addition it’s going to take up to 7 days to reconnect me with my new order. Two weeks for reconnection is unacceptable when the issue was caused by Webafrica / OpenServe.

I cannot comprehend why my line was deactivated in the first place and my B number allocated to someone else, making it my problem to fix. This problem is on their end!

If you’re a better WiFi provider: PLEASE HELP!!!

#Webafrica