bM
bruce M
1 reviews | Active since Apr 2026
01 Apr 2026, 11:27
Dont use WebAfrica
This is worst internet provider you can go into a contract with. You never able to speak to any call center agents, as they only have a robot to assist, I have been trying to cancel my subscription, for over a month now, with no success, except being charge again after I have move address and province. There is also no option to manage you account properly from the digital profile. Very poor customer care. I would not advise them to anyone. Glidepath has a team in the area all time to assist 24hrs /day
Helpful (0)
Replies (3)0
Replies (3)
Webafrica's replyOfficial
01 Apr 2026, 12:01Hi Bruce,
We completely understand how frustrating and disappointing this experience has been, especially with the difficulty in reaching support, repeated charges after moving, and challenges managing your account digitally. We acknowledge the impact this has had and truly appreciate you sharing these details.
To help resolve this, we’ve escalated your account to our Finance Team so they can review the billing and account issues. Once this has been addressed, we can arrange for our Cancellations Team to assist you further and guide you through the next steps to ensure everything is resolved smoothly.
If you require any further assistance in the meantime, you’re welcome to send us a direct message on Hello Peter and we’ll be happy to help.
Warm regards,
Webafrica Crew
We completely understand how frustrating and disappointing this experience has been, especially with the difficulty in reaching support, repeated charges after moving, and challenges managing your account digitally. We acknowledge the impact this has had and truly appreciate you sharing these details.
To help resolve this, we’ve escalated your account to our Finance Team so they can review the billing and account issues. Once this has been addressed, we can arrange for our Cancellations Team to assist you further and guide you through the next steps to ensure everything is resolved smoothly.
If you require any further assistance in the meantime, you’re welcome to send us a direct message on Hello Peter and we’ll be happy to help.
Warm regards,
Webafrica Crew
Webafrica's reply01 Apr 2026, 12:01
Official
Hi Bruce,
We completely understand how frustrating and disappointing this experience has been, especially with the difficulty in reaching support, repeated charges after moving, and challenges managing your account digitally. We acknowledge the impact this has had and truly appreciate you sharing these details.
To help resolve this, we’ve escalated your account to our Finance Team so they can review the billing and account issues. Once this has been addressed, we can arrange for our Cancellations Team to assist you further and guide you through the next steps to ensure everything is resolved smoothly.
If you require any further assistance in the meantime, you’re welcome to send us a direct message on Hello Peter and we’ll be happy to help.
Warm regards,
Webafrica Crew
We completely understand how frustrating and disappointing this experience has been, especially with the difficulty in reaching support, repeated charges after moving, and challenges managing your account digitally. We acknowledge the impact this has had and truly appreciate you sharing these details.
To help resolve this, we’ve escalated your account to our Finance Team so they can review the billing and account issues. Once this has been addressed, we can arrange for our Cancellations Team to assist you further and guide you through the next steps to ensure everything is resolved smoothly.
If you require any further assistance in the meantime, you’re welcome to send us a direct message on Hello Peter and we’ll be happy to help.
Warm regards,
Webafrica Crew
bM
bruce M's updateReviewer Update
01 Apr 2026, 14:03Thank you for more lip service. Your response is utterly useless. I have been waiting on l;ine to get this resolved since 10:50 am. You call center agent are just as ***********, and can not resolve or even give you any direct or valuable information, on how to cancel the service, on a 30 day calendar period. Been request the form, no reply, no response, to
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image.png 620.51 KB
bM
bruce M's update01 Apr 2026, 14:03
Reviewer Update
Thank you for more lip service. Your response is utterly useless. I have been waiting on l;ine to get this resolved since 10:50 am. You call center agent are just as ***********, and can not resolve or even give you any direct or valuable information, on how to cancel the service, on a 30 day calendar period. Been request the form, no reply, no response, to
image.png 620.51 KB
image.png 620.51 KB
Webafrica's replyOfficial
01 Apr 2026, 14:14Hi Bruce, we completely understand how frustrating and exhausting this experience has been, long waits, repeated delays, and unclear guidance are far from the service you should expect. Please be assured that your account is being reviewed by our Finance Team, who are actively working to resolve the billing and account issues. We are closely monitoring the progress to ensure your concerns are addressed thoroughly and that everything is resolved as efficiently as possible. We appreciate your patience while this is being handled and remain committed to restoring a smooth and reliable experience for you. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Apr 2026, 14:14
Official
Hi Bruce, we completely understand how frustrating and exhausting this experience has been, long waits, repeated delays, and unclear guidance are far from the service you should expect. Please be assured that your account is being reviewed by our Finance Team, who are actively working to resolve the billing and account issues. We are closely monitoring the progress to ensure your concerns are addressed thoroughly and that everything is resolved as efficiently as possible. We appreciate your patience while this is being handled and remain committed to restoring a smooth and reliable experience for you. Warm regards,
Webafrica Crew
Webafrica Crew