Don't use webafrica

I don't recommend webafrica to anyone. My internet has been down for a week now. You wait hours to speak to one of their WhatsApp agents and when you do get through to someone, they have no idea what they are doing and keep giving you the same steps to follow to "fix" the problem. If you then tell them that it's getting ridiculous they need to fix this, because it is still not working, they just transfer you to another agent. You can't speak to anyone in person, because they are always experiencing super long waiting periods of 1 and a half hours. I took the 30meg line for R399/month. Suddenly it went up to R599, no warning. When i inquired about this, they tell me that it was on their website. No one goes back to their website after purchasing the service. If you have any other problems, they say that everything is a verbal agreement. No one speaks to you, everything is done online and only an email gets sent to confirm the installation date. This is now the 5th time i am struggling with this in a matter of 4months. My father had the same service and passed away unexpectedly last year October. Webafrica keeps phoning about the monthly payments not going through, after we have sent through his death certificate and sent the router back. And every single time we have to re-send his death certificate and explain this to them. It is upsetting enough what happened to my Dad and even more upsetting explaining to their *********** staff month after month. If no one has assisted me today still, I will be canceling my service with you, I will NOT pay any penalties and throw your router in the street where you can come and collect it yourself, I will not courier it back to you. I have my office from home and run on online systems daily, my sister has online schooling. This is beyond ridiculous. My contact number is ***. I will give you till end of business today.