DONT USE THEM! DONT!

Just a word of advice, should you want you to deal with a this so called ISP that will sign you up in a heartbeat and then take your money offering you no service or support after that please go ahead.

1.You are on hold PERMANENTLY on their phones (if you are lucky to get the call answered your on hold for up to 2 hours and pray that its sorted otherwise you back to the beginning with another 2 hour call if they even answer).

2.You are directed to their so called Whatsapp support which you wait hours to chat to someone. And when you chat to that someone, get generic copy and paste answers, and when you ask a simple question they rudely say that they have answered all the questions and then end the chat leaving you EXACTLY where you started from.

3. Your support tickets go unanswered or answered months later (again generic responses). If they do reply months later and you answer or comment on the ticket you can wait again for months or never get a response, or they close the ticket and you have not solved anything

4.Buy the router upfront or even better buy your own as when you cancel they charge you again with a claw-back charge R2000.00 and then you sit with no support or anything ( happened to myself)

5.Sales is the only department that answers the calls and all they do when you complain is put you back in the same Que that you were on hold.

Please rather take your business to Telkom or any other ISP as you will get better service from them. (Least Telkom answers their phones faster than Web Africa) PLEASE DON’T USE THIS COMPANY I CAN GUARANTEE YOU WILL REGRET IT!