dont say ur sorry “compensate”

I’m a new client of webafrica,my fibre were actvated 3 days ago an still waiting to use my fibre,hav been msging with them everyday an still no results,i had to msg ppl myself to come check wat is wrong an still hav to wait another day,now when the 28 days is over they want me to pay agen,so all they gona do is say they are sori an expect me to be happy