Dont plan on moving and having internet once moved!!!

When I told them in 2022 I will be moving no instructions or help or advice was given on what to do. Just press the "Im moving button and it will be moved seamlessly" We are now almost a month later and still no internet. Most us us work from home so this effects the bottom line and if I didnt send 300 Whatsapp requests they would have ignored as there is zero customer feedback. ADVICE.. when moving get a new service provider. Will be quicker as they quick to sell but zero to assist.