Dont expect any sort of Customer care from WebAfrica

I have a few issues with their client service (the internet usage etc is fine) - They increased my bill without informing me, which caused a rejected debit order. This now has cost me R110 from my bank and now Webafrica also charge a R50 rejected fee, so that is an extra R160 for nothing on top of the increase they did not advise me of. - For some reason it is OK to charge me, an existing client more than a new client? R649 for a new client R679 for an existing client?

I tried to contact their horrible whatsapp "help" line, too which after a very long wait, I finally got what might be a robot (Augustin) to reply. I explained what has occurred and honestly I don't think Augustin reads anything I say on the chat. Augustin just keeps advising me that clients were informed of the increase on 28/07/2020 (I have no emails on this date) and that the increase was not a lot and that they did not charge me a rejected fee of R110 only R50.

After a prolonged "chat" (which was just me waiting 15 minutes between Augustin's replies) he answered none of my questions and asked if I needed help on how to pay online. Paying online is the only clear thing on their site.

Helpful? No Incentive to cancel? Yes

People, don't join Webafrica if you ever want to speak to a human who could understand your issues.

(I am looking forward to having issues cancelling and doing another complaint about that)