Don't ever use Web Africa because you will get burned.

A year ago I had to report WebAfrica to the Internet Service Provider's Association because after 6 weeks I still couldn't get a basic task done through their customer services.

A year on, one would have hoped things are better, but in fact, they remain exactly much the same:

- WebAfrica doesn't have a telephone line anymore. - They don't have an email address. - They don't have escalation channels. - Nobody takes responsibility.

Instead of giving you prompt and efficient customer services, they force you down a chat line. Here are some, but not all, of the chat line problems:

- You sit waiting for minutes for replies - The replies you get are generic and vague - None of the chat agents understand the word 'escalate'. Once you start asking for 'escalate' they have all kinds of excuses. - You might sit on a chat for around an hour, only to be passed on to the next chat agent, where you have to start again.

It's surprising how a business like this can still operate.

As an IT advisor who tried to recommend clients to Web Africa, I've been burnt so badly.

NEVER EVER consider Web Africa. Their service is atrocious.

After going to Twitter to complain via DM I got pretty much the same nonsense? Who are you? What do you want to do? Escalate, what is that?

I challenge someone at Web Africa to try and do something through their chat lines. Try hitting that "Accounts" or "Cancellations" button.

Here is the current nonsense reply I get on their ticket:

*** already closed

What a joke.