1 reviews | Active since Jul 2013
DONT EVER USE WEB AFRICA - BAD CUSTOMER SERVICE
I am very disappointed with Web Africa! I have been a loyal customer for 2 years and now you give this bad service! I opened a ticket on their website last week, and added a hello peter report, complaining about a R12000 bill Web Africa sent me - that I do not feel was correctly handled by Web Africa! I am a customer - customer service is supposed to be important ???? How will you get or keep customers if this is the way you treat them??? That ticket on their website has not been resolved - I was still waiting a response, and now I see they have removed it? <br> The response I got from here is they will give me a 30% discount, 30% is not good enough! (and it has not been given yet) I feel they should have let me know that there is something wrong on my account so that we could have fixed the problem and not let it get out of hand like this! This is really unacceptable! I am putting a stop order on my accounts so that Web Africa cannot just take that money and I am moving all my services! Bye-bye Web Africa!
We do appreciate and we thank you for your business. We do understand that the disk space overage amount you incurred is a substantial amount, hence, we tried meeting you half way.
We have added a 30 % off towards the total balance and we've given you a 5 months payment plan to accommodate you. Please note that we send the disk space notifications as a courtesy because customers have an access to view this information anytime via the control panel.
Furthermore, to avoid issues like these, we have tools whereby customers can use to find out about their disk space usage. You can give us a call, email, or contact us via live chat etc.
If you have further queries, please contact us on ***.
Regards
Mkhululi
Online Team
We do appreciate and we thank you for your business. We do understand that the disk space overage amount you incurred is a substantial amount, hence, we tried meeting you half way.
We have added a 30 % off towards the total balance and we've given you a 5 months payment plan to accommodate you. Please note that we send the disk space notifications as a courtesy because customers have an access to view this information anytime via the control panel.
Furthermore, to avoid issues like these, we have tools whereby customers can use to find out about their disk space usage. You can give us a call, email, or contact us via live chat etc.
If you have further queries, please contact us on ***.
Regards
Mkhululi
Online Team