HB
Hannes B

1 reviews | Active since Dec 2019

19 Aug 2020, 13:19

Don't even think of using this service as customer service does not exist.

I switched from Vox to Webafrica as i was disappointed with the customer service that i got from Vox but that was legitimately the biggest mistake i could make. Since moving over i have had the most *********** customer support one can have. The person selling me this product miss Candice Warmbeck or whatever her name is was incredibly fast in pitching and selling their service, so fast that she made an error making me pay without having used the service for more than a month. Then after struggling to sort that out for more than a month because apparently of the over 120 staffmembers they have nobody can answer a cellphone. Now after more than a month's time, for some reason they decide to cancel my debit order and pause my product, for which i am paying in full don't forget that. It is physically impossible to pay with your payfast system and your technical support cannot help me after 33 minutes on the phone. You will not be recommended to ANY SINGLE PERSON i will ever come across and be certain, i will not continue using your product as soon as i have the chance. You must be ashamed of how poor your service is.

0
Replies (0)