1 reviews | Active since Nov 2017
DON'T EVEN CONSIDER WEB AFRICA!!!!
If I could give no stars or negative stars I would.
The worst service EVER!!!
I registered with them in May and Gary Nero from webafrica only sent me an email at 18:48pm on 9 June 2019 to advise that my internet is now connected, conveniently just before close of business, when I called they were closed because I haven't received any assistance with login in details or how to comnect to the line.
I work from home and my work is dependent on internet service, so I hope you know that you made me lose money!!! I cancelled my Telkom line on 31 May 2019 and switched to Webafrica due to bad service but it seems as though I made the wrong decision!
PLEASE READ THESE REVIEWS BEFORE CONSIDERING WEBAFRICA!!! DO NOT EVEN CONSIDER MOVING TO THEM!
@Webafrica, don't you have any pride in your work!! Don't you even feel embarrassed to give such ****ty service!!
Hire better staff!
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica
We’re so sorry that your Webafrica experience has been less than satisfactory.
Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.
HOW TO GET HOLD OF US:
EMAIL US: ***
• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email
CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
Kind regards,
Webafrica