don't do business with Webafrica

every month my account gets suspended ("in error") due to a billing issue on WebAfrica's end - countless hours spent chatting to numerous agents who never seem to get the issue resolved. this company will not allow you to cancel your product. the process of cancelling involves chatting to agents on whatsapp who do not acknowledge your wish to cancel - they simply give you the runaround. as if frustrating their customers will endear them... instead take a screenshot of your conversation and use that as proof that you have requested cancellation - then take it to your bank to assist you cancelling the debit order. the customer service at Webafrica smells like a ***sty, engaging with agents via Whatsapp is the most frustrating customer experience - the agents can't be bothered to ensure a synchronous experience (or they have to deal with multiple customers at the same time). giving this company a 1 star review is a generous gesture.