AA
Abdul A
1 reviews | Active since Jul 2016
06 Mar 2026, 09:12
dont consider webafrica for any internet services!
I am with out internet for day as webafrica cannot process activating my line. The call centre lets you wait for hours and the whatsapp chat service is a generated responce with no help. I have no option but to cancell my service and go with a better ISP. There service is horrible, slow and non communicative.
Helpful (0)
Replies (6)0
Replies (6)
Webafrica's replyOfficial
06 Mar 2026, 09:28Hi Abdul, we understand how inconvenient it is to be without internet, and we appreciate your patience. Your order is currently being processed, and you will receive a confirmation once the activation is completed.We recognise the difficulties you’ve experienced with our contact channels and are monitoring the situation closely to ensure your service is activated as soon as possible.Thank you for your understanding. U^
Webafrica's reply06 Mar 2026, 09:28
Official
Hi Abdul, we understand how inconvenient it is to be without internet, and we appreciate your patience. Your order is currently being processed, and you will receive a confirmation once the activation is completed.We recognise the difficulties you’ve experienced with our contact channels and are monitoring the situation closely to ensure your service is activated as soon as possible.Thank you for your understanding. U^
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Abdul A's updateReviewer Update
06 Mar 2026, 09:33The most frustrating part is that it takes hours just to get through to a someone who can assist and look at activating a line. I will never recommend anyone to use your service as the responce are always AI generic. Even the live support and whatsapp service is poor. I will be reveting back to Af3ihost as my ISP
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Abdul A's update06 Mar 2026, 09:33
Reviewer Update
The most frustrating part is that it takes hours just to get through to a someone who can assist and look at activating a line. I will never recommend anyone to use your service as the responce are always AI generic. Even the live support and whatsapp service is poor. I will be reveting back to Af3ihost as my ISP
Webafrica's replyOfficial
06 Mar 2026, 09:40Hi Abdul,We hear you, and it’s completely understandable why you’re frustrated. Waiting for support shouldn’t take hours, and your experience with our channels isn’t what we want for our clients.We’re taking your feedback seriously and are looking into ways to make the process smoother. In the meantime, we’ll make sure your order is activated as quickly as possible, and you’ll receive confirmation once it’s done.Thanks for sharing your experience, it really helps us improve. U^
Webafrica's reply06 Mar 2026, 09:40
Official
Hi Abdul,We hear you, and it’s completely understandable why you’re frustrated. Waiting for support shouldn’t take hours, and your experience with our channels isn’t what we want for our clients.We’re taking your feedback seriously and are looking into ways to make the process smoother. In the meantime, we’ll make sure your order is activated as quickly as possible, and you’ll receive confirmation once it’s done.Thanks for sharing your experience, it really helps us improve. U^
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Abdul A's updateReviewer Update
06 Mar 2026, 16:33All webafrica did was send a generic sms - till now I'm still waiting for the line to be activated
Webafrica: There is a delay in activating your Fibre due to technical issues experienced by your Fibre Network Operator. They are working hard on a solution. Please leave your Fibre box (ONT) switched on. You will get an SMS once your service is active.
Webafrica: There is a delay in activating your Fibre due to technical issues experienced by your Fibre Network Operator. They are working hard on a solution. Please leave your Fibre box (ONT) switched on. You will get an SMS once your service is active.
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Abdul A's update06 Mar 2026, 16:33
Reviewer Update
All webafrica did was send a generic sms - till now I'm still waiting for the line to be activated
Webafrica: There is a delay in activating your Fibre due to technical issues experienced by your Fibre Network Operator. They are working hard on a solution. Please leave your Fibre box (ONT) switched on. You will get an SMS once your service is active.
Webafrica: There is a delay in activating your Fibre due to technical issues experienced by your Fibre Network Operator. They are working hard on a solution. Please leave your Fibre box (ONT) switched on. You will get an SMS once your service is active.
Webafrica's replyOfficial
06 Mar 2026, 16:40We have logged your feedback to the relevant Activations team to review and advise on a way forward as soon as possible.
Webafrica's reply06 Mar 2026, 16:40
Official
We have logged your feedback to the relevant Activations team to review and advise on a way forward as soon as possible.
Webafrica's replyOfficial
06 Mar 2026, 16:45Hi Abdul, we completely understand how frustrating this delay must be. The team is currently investigating your case and will advise you of the next steps as soon as possible.Thank you for your patience while we work to get your Fibre service activated. U^
Webafrica's reply06 Mar 2026, 16:45
Official
Hi Abdul, we completely understand how frustrating this delay must be. The team is currently investigating your case and will advise you of the next steps as soon as possible.Thank you for your patience while we work to get your Fibre service activated. U^